Monday, November 14, 2011

"A Shout Out To Joan's Gardens"

No posting for today. But, I had to tell you of my experience with "Joan's Gardens" ! This last Friday I was notified my credit card had been compromised. Within a short span of time 12 fraudulent charges had been made on my credit card. I spent most of the day and part of today on the phone or with a police officer filling out a report. I am sure you can all understand my frustration and disgust. My account was reported as fraudulent and it will take approximately ten days before I have a new account and cards. Then I received an e-mail from Joan Fricker telling me my order was ready to ship and my credit card would be billed. I quickly fired off an e-mail to her explaining what my problem was. I was ready to cry as my order included some wonderful items I had picked out for some special friends! I was sure my order would be cancelled and I would not have these items for the gifts. Not to worry, Joan said she would ship the items and I could just give her the new account number when it got here. How about that for customer service. I am so impressed, I have ordered through Joan before and always had excellent service, but this goes above and beyond. I hope you all will shop through her store and let her know just how much she is appreciated. Thanks and blessings to each of you. (And a pox on the thieves who steal, I pray that your equipment fails and you are caught by the authorities!!

4 comments:

Donalda said...

I hear you dear. This has happened to me before and it is so much trouble trying to get things fixed. I wish they would get a life. Hugs my friend

The Other Patti Sue said...

It's so awesome that there are people like Joan in this world. Praise God! May the good Lord bless her socks right off!

Linda said...

WOW!! Joan sounds like a really awesome lady..But Im sure it has alot to do with you being such a good customer..Im sorry you had to go through all of this mess..Boy some people!!Hope they get whats coming to them!!
Hugs, Linda

Olga said...

she is awesome!!!! and always get your orders fast!!!!